If you were shipped the wrong order or a faulty item, please notify us immediately by visiting our CONTACT PAGE and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item. Shipping is non-refundable except in cases where we may have made an error.
PLEASE NOTE: ANY PRODUCT THAT HAS BEEN USED OR IS NOT IN ORIGINAL PACKAGING WITH TIES INTACT , CANNOT BE RESTOCKED. IT WILL BE SENT BACK TO YOU AT YOUR EXPENSE. HAIYA HAIR IS NOT RESPONSIBLE FOR ANY LOST PRODUCTS NOT SHIPPED FROM OUR COMPANY.